Front Office Peer Position

DESCRIPTION

Cross-College Advising Service (CCAS) is hiring a team of front office peers for work during the 2019-2020 Academic year. To apply, note the qualifications and details below, read the full position description, and submit your application.  For full consideration, submit your application by Feb. 8.

SUBMIT YOUR APPLICATION

You will be asked to respond to several writing prompts and upload a pdf of your resumé. The application page will contain the complete details about how to apply.

Position Details

Mission of CCAS

Cross-College Advising Service (CCAS) provides academic advising for undergraduates who are exploring majors. CCAS is dedicated to holistic student learning and serves the University of Wisconsin-Madison across all eight undergraduate schools and colleges.

CCAS Front office peers are often the first point of contact for a CCAS student. Successful candidates are outgoing and kind, willing to answer multiple questions, have a desire to work with fellow students, as well as build collaborative relationships with professional advisors.

JOB DUTIES:

• Greet students arriving at the main office, determine their needs, and help accordingly
• Schedule advising appointments
• Triage students requesting drop-in advising and refer appropriately
• Provide administrative support to professional staff, including a variety of administrative projects
• Answer incoming phone calls and handle appropriately
• Assist students with enrollment system issues as needed.

Compensation

The per-hour compensation is $10.50.

COMMITMENT TO DIVERSITY, INCLUSION, AND SOCIAL JUSTICE

At Cross-College Advising Service, we respect, value, and celebrate the diversity of all UW-Madison students. We strive to make every student feel welcome, safe, and included. By committing ourselves to supporting and advocating for students of all identities, we hope to help foster a healthy campus environment where students can explore academic interests, make decisions about majors and careers, and reach their full potential.

We invite, welcome, and encourage applicants from across all ages, genders, races, ethnicities, sexual orientations, abilities, cities/states/countries of origin, and academic interests to apply.

QUALIFICATIONS:

• Excellent interpersonal communication, listening, and customer service skills
• Experience with, or willingness to learn, excellent phone skills
• Interest in helping students troubleshoot enrollment system inquires
• High attention to detail and the ability to handle multiple tasks and problem solve in the moment
• The ability to relate to students from a broad spectrum of cultural, economic, ethnic, and regional backgrounds
• Continuing student status for the Fall 2019 semester
• Completed two full semesters at UW-Madison by the end of the spring 2019 semester. First and second year students encouraged to apply
• A commitment to diversity and building an inclusive UW-Madison community

This application is now closed. Please be prepared to answer 3 short essay questions in one PDF or Word document, each answer totaling no more than 200 words. You will also be asked to upload a PDF resume – both files should be titled as Firstname Lastname Resume/Essays.pdf

The essay prompts are below:

1. CCAS is made up of a large staff that serves all undecided or exploring students on campus. What excites you about interacting with a diverse group of students and supporting a variety of professional advisors?
2. What is something listed on your resume that you are proud of and how could it help you to be successful in this position?
3. How would working with CCAS as a front office peer be valuable to you and your goals at this time?

All applications are due by Noon, 12:00pm on Friday, February 8. Late or incomplete applications will not be accepted.

• All students selected for an interview will hear by mid-February
• Interviews will begin late February
• Students can expect offers of a position before the week of spring break, 2019

Writing a resume and cover letter can be a daunting task, and you may not know where to begin. Your campus career services offices can help! Each school and college has their own career office that will review your resume and cover letter, as well as provide interview tips.

You can find your office information here: https://careers.wisc.edu/students/